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Crimson has reset the standards for customer service in corporate housing. Our main goal is to provide superior service,
value, and quality to our customers. To ensure we do this, we have developed service standards to insure that both
your expectations and ours are met consistently with all of our corporate apartments. Our employees and vendors are held to
the strictest standards of excellence in service and in quality of product. We strive to exceed your every expectation
form the moment you walk in the door to the moment you depart from your corporate apartment.
That means our service professionals will be kind, friendly people and that you'll be treated with respect and courtesy
by every Crimson employee from our service personnel to the president of the organization with a service based mentality
and ethical business practices. You'll find our employees to be professional, attentive, and knowledgeable. Customer
service is our mainstay and your complete satisfaction is our goal.
Our team of housing specialists provide customized temporary housing solutions for every aspect of the insurance
industry, be it adjusters, catastrophe teams, restoration companies, emergency crews, or a displaced policyholder.
Crimson has a solution for your needs.
Crimson Temporary Housing stands behind its commitment in providing superior service and a superior product with our
Service Guarantee. Our approach to service empowers our employees to make decisions quickly and efficiently and to
personalize solutions to assist you should we have any service let downs. We are so confident that your apartment
will be perfect when you arrive that, if it does not meet your expectations, the first night is on us. If you don’t
like your accommodations within 48 hours after check-in, we will move you at our expense.
In order to maintain our service standards, Crimson ensures that your apartment is ready when you arrive by utilizing a
comprehensive checklist to make sure that all items have been delivered as ordered, and that all services (phone,
electric, cable, etc.) are in working order. We will resolve any problems we find before you arrive, or you will be notified
when they are in working condition.
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