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How It Works

At Crimson dealing with ALE doesn't have to be so difficult. Our mission is to provide a complete housing solution, customer support, and account management for both the adjuster and the insured. Our ALE housing specialists have a through knowledge and understanding of ALE Housing and are there to assist with all of the details of the housing portion of the claim.

The communications process goes as follows:

Step 1: Adjuster Calls Crimson Insurance Housing at 888.233.7759...

Step 2: Crimson works with the Adjuster and the Policy Holder to identify needs and possible housing solutions...

Whether it is an Apartment, Hotel, or Single Family Home... Crimson Insurance Housing will find a solution that meets the need and within 24-48 hours will come up with a cost-effective alternative, compatible solution for your insured.

Step 3: Adjuster ALE Approval...

Crimson works within the policyholder's ALE limitations to secure adjuster approval of costs and housing for the insured's temporary lodging.

Step 4: Policy Holders move into new temporary residence...

Crimson works to make the transition into new housing as seamless as possible for the policyholder, assisting for utility connections to be arranged, quickly handling any maintenance requests, and maintaining communication with the insurance adjuster at all times.

Step 5: Management of rental payments and Invoicing...

Crimson will coordinate and manage all rental payments for lodging, furniture,and housewares and bundle them into a single monthly invoice for either the insurance company or the policy holder. We can also provide customized monthly reports to you to keep you on top of your claims.

Step 6: Arrange Move-out...

Crimson keeps in constant communication with both the adjuster and the policyholder to make sure that we keep on top of the expected move-out date and any changes or extensions. We then work with the policyholder to arrange any move-out details that need to happen and to make sure that the insured's move back home is worry free. We then reconcile the account and return security deposits when applicable.

Working with Crimson frees the adjuster from the day-to-day interaction that typically occurs with managing a rental residence. It is one less thing that the adjuster must worry about and he or she can focus upon the rest of the claim.
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